“Shall we play a game?” Those innocuous words “spoken” by Matthew Broderick’s computer in John Badham’s sci-fi techno-thriller War Games stunned audiences at the time. A computer that could “talk” and “think” and engage in conversation?!? This was the height of science fiction. Well, with the recent release of generative artificial intelligence (AI) tools, specifically in the form of ChatGPT and other predictive natural language processing (NLP) algorithms, science fiction has once again become reality.
Companies from Microsoft to Google and Instacart to Kayak have begun to incorporate and build upon this technology, originally developed by OpenAI. These tools can be incredibly beneficial to businesses, but they also carry risks.